We appreciate your purchase from BRYCE LYALL CROAD. As a registered New Zealand online retailer based in Palmerston North, our store specializes in all kinds of fashion bags. We adhere to standardized warehouse workflows and professional buffer packaging standards to guarantee safe delivery and intact product condition for every order.
Shipping fees are calculated based on parcel size, weight and cross-border delivery zones. All logistic expenses will be clearly presented on the checkout page prior to payment, with no hidden surcharges.
All bag orders adopt standard international shipping, with an estimated delivery time of 15 business days, subject to actual global logistics operation status.
The quoted delivery timeframe is only an estimated reference. Actual parcel arrival speed may fluctuate due to logistics line congestion, customs document review progress, harsh weather, local transportation suspensions and national holidays.
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@shhconnect.shop. Please note that returns will need to be sent to the following address: suite 402/126 The Square, Palmerston North, MWT 4410, New Zealand.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@shhconnect.shop.
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