Shipping policy

We appreciate your purchase from BRYCE LYALL CROAD. As a registered New Zealand online retailer based in Palmerston North, our store specializes in all kinds of fashion bags. We adhere to standardized warehouse workflows and professional buffer packaging standards to guarantee safe delivery and intact product condition for every order.

1. Order Processing Time

We conduct payment verification, bag quality inspection and outer packaging sealing within 1 to 3 business days after order confirmation. Our warehouse suspends all order processing tasks during New Zealand weekends and statutory public holidays. Processing schedules may be prolonged amid massive order spikes and seasonal sales periods. We will send official email reminders to buyers once noticeable delivery delays occur.

2. Shipping Rates and Delivery Estimates

Shipping fees are calculated based on parcel size, weight and cross-border delivery zones. All logistic expenses will be clearly presented on the checkout page prior to payment, with no hidden surcharges.

All bag orders adopt standard international shipping, with an estimated delivery time of 15 business days, subject to actual global logistics operation status.

The quoted delivery timeframe is only an estimated reference. Actual parcel arrival speed may fluctuate due to logistics line congestion, customs document review progress, harsh weather, local transportation suspensions and national holidays.

3. Shipment Confirmation and Order Tracking

After our cooperative logistics carrier picks up your parcels from our warehouse, our system will automatically distribute a shipment confirmation email, which includes exclusive tracking numbers and official logistics inquiry links.

Logistics platform data requires temporary synchronization. Shipment tracking status will be updated and accessible for inquiry within 24 to 72 hours after dispatch. If tracking information keeps invalid, customers can submit consultation requests to our customer service for manual parcel tracing.

4. Incorrect Address Disclaimer

Buyers shall fill out valid, detailed and error-free delivery addresses, postal codes and reachable contact numbers while checking out, and verify recipient information repeatedly before paying orders.

BRYCE LYALL CROAD will not bear any liability for misdelivery, delivery rejection and parcel loss caused by wrong or incomplete information provided by customers. All extra reshipping fees incurred by address mistakes shall be borne by the buyer.

5. Lost or Damaged Packages

If your bag parcel disappears or cannot be tracked during overseas transit, please submit a parcel loss application to our support team within 3 days after the expected delivery date. We will cooperate with logistics operators to investigate transit records and handle follow-up solutions.

Long-distance cross-border transit may cause surface scratches, compression deformation and packaging damage to bags. If you receive damaged goods, please take comprehensive photos of defective items and original packaging within 24 hours after parcel collection. Our team will verify relevant evidence and launch after-sales handling procedures promptly.

6. Apparel Care and Usage Notice

We attach matched care instructions to every bag product, covering leather, canvas, nylon and woven fabric materials. Customers shall follow the guidance for daily usage, cleaning and storage. We disclaim all liabilities for product cracking, fading, peeling and damage caused by improper detergent use, private refitting, humid storage and artificial misuse.

7. International Shipping and Customs Notice

We provide worldwide shipping services for bag commodities. Destination countries may levy import duties, customs clearance handling fees and other regulatory charges according to local foreign trade laws.

All customs and import-related fees are undertaken by parcel recipients, and these charges are not included in product prices and settled shipping fees. We are not responsible for parcel detention, customs return and penalty costs resulting from buyers’ violation of local entry declaration rules.

8. Contact Information